RETURN & EXCHANGE POLICY
You can request a return or exchange within 14 days from the date you receive your order.
To be eligible for a return or exchange, please contact us first through the Contact page form or by email at: support@mihlyuz.com.
Please do not send the parcel back before contacting us.
We offer:
- exchange for another size
- exchange for another item
- refund of the purchase amount
CONDITIONS FOR RETURNS AND EXCHANGE
Returned items must be:
- unused;
- unwashed;
- clean;
- without signs of wear;
- without external odors, such as perfume, cream, or smoke;
- returned with the original packaging and label, where applicable.
MIHLYUZ Ltd. reserves the right not to accept returned products that do not meet these conditions.
How to return an item
To start a return, please contact us by email or through the Contact page and send us:
- your order number;
- your name and phone number;
- the item you would like to return;
- the reason for the return, if you would like to share it;
- your bank details/IBAN for the refund, if the order was paid by cash on delivery.
After we confirm your return request:
- We will create a return label.
- We will send the return label to your email.
- Depending on your location, we may request a courier pickup from your address.
- If available in your area, you may also be able to return the parcel through a DPD office.
- Please pack the item securely and attach the return label to the outside of the parcel.
- Give the parcel to the courier or leave it at the available return point according to the instructions we send you.
Return options may vary depending on the country, city, and available courier network.
Return shipping cost
For returns by customer choice, the return shipping cost is paid by the customer.
The return shipping cost may be deducted from the refund amount.
If the item is defective or we sent the wrong product, the return shipping cost will be covered by Mihlyuz.
Refunds
After we receive and inspect the returned item, we will process the refund.
For orders paid by cash on delivery, the refund is made only by bank transfer. We may ask you to provide your bank details/IBAN.
The refund will be issued after the returned product has been received and checked.
